Credit Controller

An exciting opportunity has arisen for a Credit Controller to join a well-regarded education institute based in North West London. This role is vital in supporting the Income and Credit Control team, ensuring prompt collection of outstanding debt, accurate account reconciliations, and excellent service to internal and external stakeholders.

Key Responsibilities:

• Proactively manage and recover outstanding debt across a high-volume customer ledger
• Contact customers by phone and email to secure payment and resolve outstanding account queries
• Allocate cash receipts and maintain accurate customer account records
• Complete account reconciliations and investigate discrepancies in a timely manner
• Monitor aged debt reports and escalate issues where appropriate
• Process credit notes, refunds, and account adjustments in line with financial procedures
• Liaise with internal departments and external customers to resolve billing and payment issues
• Maintain accurate financial records in accordance with internal procedures and audit requirements
• Manage shared finance inboxes, responding to queries promptly and professionally
• Support month-end reporting and assist with other finance administration duties as required
• Contribute to continuous improvement activities within the Income and Credit Contro...