Floor Supervisor F/M - London Harrods

We are Stone Island

Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life and our famiglia. The opportunity to follow your own compass.

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.

The Role: Floor Supervisor

At Stone Island, we are always looking for people who share our spirit and values to drive our company forward. We are currently looking for a Floor Supervisor to join our team at London Harrods.

The Day-To-Day

BUSINESS

· Is proactive & self-motivated by taking initiative and anticipating issues.

· Is self-developing & target-driven by continuously improving skills, setting ambitious goals, and strives to achieve success.

· Provides motivation to the team and leads by example at all times.

· Drives sales and productivity through individual results and key KPI management.

· Ensures the Stone Island Sales and Service standards are embodied consistently.

· Acting in collaboration and under the supervision of Store Management, leads all business support activities and processes in order to guarantee that they are properly executed, in line with business strategies.

· Supports the Store Management ensuring the sales team is always motivated, competent, informed, aware of corporate policies and stimulated to be up to date.

· Understands and proactively responds to the competitive environment, trends and identifies future opportunities.

OPERATIONS / STOCK MANAGEMENT

Guarantees BOH organisation, procedures and implementation; as well as replenishment/transfer activities.

· Oversees the maintenance of the store’s visual merchandising standards.

· Has opening and closing responsibilities.

· Accountable for coordinating the efficiency and accuracy of the day-to-day BOH procedures and processes.

· Supervises the implementation and execution of after-sales service procedures to reach excellent results in terms of timing and manner.

· Has full ownership of cash/card handling and client data procedures.

· Collects all the information needed to have a clear understanding of all operations policies and procedures, to guarantee that they are properly applied by the team.

PRODUCT KNOWLEDGE

· Has strong knowledge of the collection.

· Provides insights on fabrics and products specificities.

· Oversees product activities and issues, to ensure corporate standards and directives.

Key Qualifications.

· Deep understanding, passion and enthusiasm for the Stone Island brand and products are essential.

· Strong knowledge of the fashion industry with an instinctive feel for the product.

· At least 3 to 5 years in luxury fashion retail.

· Trustworthiness, attendance, flexibility, agility, attitude for teamwork.

· Fluency & sophistication in English - additional languages is a plus.

· Ability to work in a fast-paced, changing environment.

· Proven track record of successful sales generation, building clientele.

· Proficient computer knowledge (MS Word, Excel and Outlook).

· Possess strong attention to detail;

· Ability to read and analyse sales reports.

· Ability to operate and use all equipment necessary to run the concession.

Our Shared Values

At Stone Island we aren’t led by conventions or trends, but by our own compass. Shared values we put into practice everyday to maintain our unique culture of relentless innovation.

SELF RELIANCE | SOLIDARITY | ENGINEERING MINDSET | MATERIAL OBSESSION

If you are ready to follow your compass with Stone Island, apply now!

“Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. xwzovoh We celebrate diversity and are committed to creating an inclusive environment for all employees.”