Office Team Leader

As the leaves change, change lives. Join HICA and warm people's hearts this autumn.

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Pay: £13.26 per hour
Contract: 24 hours per week
Shift patterns to be discussed at interview Includes some weekend working.
NEW benefit for 2026! Introducing STREAM, giving you instant access to 50% of the money youve earned without waiting for payday!
At HICA, we believe in promoting from within. Our CEO started his career as a Care Worker, and this month alone, five of our Care Workers have progressed through internal promotions . If you're looking for a role with genuine career development opportunities, we'd love to hear from you.
Youll receive paid training , support from our award-winning HICA trainers and access to qualifications including NVQ Levels 1, 2 and 3 .
Were also a not-for-profit organisation , with our Shine Charity helping us give back to our communities. From the HICA Lottery to our recent £3,000 World Cup prize giveaway , we believe in making a difference.
About the Role
As a Team Leader, you'll help ensure the safe, effective delivery of homecare services and act as a key point of contact for service users, families, staff, and healthcare professionals.
You'll support the day-to-day running of the service, coordinate care delivery, and provide guidance and support to community-based care staff.
Key Responsibilities
Act as a first point of contact for enquiries, incidents and emergencies
Support the effective day-to-day delivery of care services
Monitor electronic call monitoring systems to ensure visits are delivered as planned
Support and guide care staff working in the community
Manage incoming calls and resolve issues promptly
Identify, report and escalate safeguarding concerns appropriately
Maintain accurate records and use IT systems effectively
Coordinate staff absences and arrange cover where required
Undertake care visits when necessary
Ensure effective communication and shift handovers
Promote dignity, respect, confidentiality and professionalism at all times
Follow company policies, procedures and training requirements
Please note: The company is unable to sponsor the employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.
The successful candidate will be required to undertake an Enhanced DBS check.
HICA is proud to be a Veterans Friendly Framework (VFF) accredited organisation and is committed to the Armed Forces Covenant and its values. xwzovoh We will continue to develop recruitment pathways that attract and support members of the Armed Forces community, and we actively encourage applications from those who have served in the Armed Forces, as well as partners of veterans.