Operations Team Leader

Role: Operations Team Leader Contract: 18 Month Fix term Contract  Location: Cambridgeshire Hours: 7:30am - 4pm (Early finishes on a Friday) An excellent opportunity has arisen for an experienced Operations Team Leader to lead and coordinate a combined Returns and Quality Control team within a busy operational environment. This role plays a pivotal part in maintaining quality standards, overseeing returns processes, and ensuring the effective deployment of team members across different departments. You will be responsible for team leadership, performance monitoring, reporting, and driving continuous improvement across the department. Duties of a Operations Team Leader: Lead a team of approximately eight employees, managing workloads, performance, attendance and resource allocation Oversee quality control inspections, production checks and compliance with quality standards Manage the returns process, including inspections, repairs, replacements and credits, ensuring KPI and SLA targets are met Monitor quality trends, investigate defects and implement corrective actions Maintain accurate performance reports, databases and operational records Identify opportunities for continuous improvement, efficiency and process standardisation Ensure compliance with SOPs, inspection criteria and returns procedures Liaise with Operational Management, Customer Service, Repair Teams and other departments to reso...