IT Support Analyst

IT Support Analyst | Hybrid | £25,500

About the Role

We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles.

You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.

Responsibilities

• Manage and resolve IT support tickets within SLAs
  
• Troubleshoot hardware/software issues for hundreds of users across multiple sites
  
• Support enterprise endpoint setup, upgrades, and rollouts
  
• Escalate complex issues to senior engineers
  
• Maintain accurate IT records and documentation
  
• Collaborate and contribute to a team-focused culture
  

Technologies & Skills

• Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)
  
• Intune, Azure, DNS, DHCP
  
• Enterprise endpoint support/setup
  
• Strong problem-solving and communication skills...