Sales Executive

Parts Sales Executive – Car Trade Parts | Norwich PERMANENT OPPORTUNITY Monday to Friday with 1 in every 3 saturdays, this is paid as overtime. Are you a customer-focused sales professional with experience in parts, automotive, or a fast-paced sales environment? We're recruiting for an exciting opportunity to join a busy Car Trade Parts operation in Norwich as a Parts Sales Executive. This is a fantastic opportunity to work with a leading automotive business, build strong customer relationships, and develop your career with ongoing training and progression opportunities. What's on offer * £30,467 + Bonus Structure * 33 days' annual leave, including bank holidays * Exclusive employee retail discounts * Discounts on new and used vehicles, servicing, and maintenance * Company pension scheme * Family-friendly policies and flexible working options * Cycle-to-work scheme * Employee wellbeing programme with 24/7 access to healthcare professionals * Paid volunteering day each year * Company share purchase plan * Employee referral bonus scheme * Ongoing training and career development * Life assurance, with the option to increase cover The Role As a Parts Sales Executive, you'll play a key role in delivering excellent customer service while achieving sales targets and supporting the day-to-day operation of the Trade Parts Centre. Your responsibilities will include: * Achieving sales KPIs and revenue targets by accurately identifying customer requirements and recommending the correct parts. * Using effective questioning techniques to diagnose customer needs while promoting relevant offers and upselling where appropriate. * Delivering outstanding customer service via telephone and face-to-face, managing enquiries, orders, complaints, and credit queries professionally. * Building and maintaining strong customer relationships through regular contact and exceptional service. * Developing and maintaining a strong understanding of the parts range, promotions, and product benefits to confidently overcome objections and maximise sales opportunities. * Accurately processing orders using manufacturer systems, including VIN and parts lookup tools, while maintaining customer records and ensuring compliance with data protection standards. * Supporting the wider operation by receiving and allocating stock, assisting with stock checks, sourcing parts, reporting damages, and maintaining displays to manufacturer standards. * Working collaboratively with colleagues, suppliers, and manufacturers to support business objectives and continuously improve service levels. * Maintaining a professional appearance, organised workspace, and high standards of compliance and customer care. About You We're looking on behalf of our client for someone who enjoys building relationships, thrives in a busy environment, and is passionate about delivering excellent customer service. Ideally, you'll have: * Experience in automotive parts, distribution, telesales, or another customer-facing sales environment. * Motor industry experience (preferred but not essential). * Excellent communication skills with a professional telephone manner. * Good IT skills and confidence using computer-based systems. * The ability to work both independently and as part of a team. * Strong organisational skills with excellent attention to detail. * The ability to work efficiently to deadlines while maintaining high levels of customer service. * A full UK driving licence. We welcome applications from candidates who may not meet every requirement but have the right attitude, strong customer focus, and a willingness to learn and develop. If you're looking to build a rewarding career within the automotive industry and want to join a supportive employer that invests in its people, we'd love to hear from you