Service Manager - Wakefield

We’re recruiting for a Service Manager to join a leading materials handling business, in Wakefield.

This is a hands-on management position overseeing a team of field-based engineers and ensuring the day-to-day service operation runs efficiently.

You’ll be responsible for coordinating workloads, supporting engineers, managing customer requirements and keeping the workshop/service function running to a high standard.
Daily responsibilities:

Managing a team of field service engineers – allocating work, supporting them and dealing with performance/development.
Planning and managing service schedules – making sure planned maintenance, servicing and inspections happen when they're supposed to.
Managing breakdowns and call-outs – getting the right engineer to the customer quickly and minimising equipment downtime.
Customer management – being the main service contact for customers and making sure issues are dealt with professionally.
Technical oversight – you don't necessarily do the engineering yourself, but you need enough technical knowledge to understand forklift/material-handling problems and support engineers.
Parts and repair coordination – ensuring engineers have the parts and resources needed to complete jobs.
Commercial/service administration – keeping an eye on service costs, jobs, productivity and the profitability of the service department.
Health & safety/compliance – making sure engineers and equipment are being maintained appropriately.
Working with sales and other departments – particularly around customer accounts, equipment requirements and contracts.
Experience you will need:

You must have experience in one of the following industries: Forklift / materials handling, Plant hire, Agricultural machinery, HGV,  Access platforms
Experience managing field based engineers
The ideally candidate will have stated their career as a technician and worked their way up or is looking or their next career step
Strong leadership, technical expertise and customer focus, with responsibility for overseeing engineers and managing service schedules.
Package:

Salary: £40,000 - £45,000
Hours: Monday–Friday, 8:00am–4:30pm
Company van and Fuel card
25 days holiday plus bank holidays
Tablet, phone & laptop
If this sounds of interest, please contact Celi on (phone number removed) or apply today