Administrator

Job Title: Patient Pathway Administrator

Location: Churchill Hospital OX3 7LE

Hours: 37.5 hours per week Monday – Friday 9.00am – 5.00pm

Trust: Oxford University Hospitals NHS Foundation Trust

Role type: Temporary for 12 months with possibility of extension

Job Purpose:

The post holder will be expected to provide cross cover across the Urology Administrative team as directed by the Team leader on a day-to-day basis according to service need. The post holder has responsibility for the provision of a professional comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy and Cancer waiting time targets

Duties & responsibilities

* Provide primary administrative support to consultants, clinical staff, and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

* Type or use Trust digital transcription systems to produce clinical correspondence to inform referrers, patients, and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of being received within 10 working days from the point of clinical delivery/decision.

* Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff. Support patients under the clinicians' care by booking where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6-week diagnostic pathway and 18-week RTT pathway and the Cancer waiting time targets.

* Monitor urgent investigation requests to ensure they are processed appropriately.

* Work closely with all staff in the service to ensure compliance with 18-week referral to treatment (RTT) targets and Cancer waiting time targets, intervening where necessary to expedite appointments and procedures to avoid breaches.

* Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.

* Follow the Trust tracking procedure for the movement of all patient notes.

* Update patient details on Trust and departmental patient record systems to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.

* Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.

* Act upon queries from referrers, patients, and other relevant parties in liaison with clinical staff.

* Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology

You’ll learn the following whilst working at the trust:

* An in depth understanding of the roles and responsibilities involved in working within the NHS

* Knowledge of the systems used, to effectively complete your role to the highest standard at all times

* A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

* Previous administrative experience in an NHS, healthcare or office environment.

* Experience using Microsoft Office applications including Outlook, Word and Excel.

* Experience dealing with telephone and face-to-face enquiries

* Excellent verbal and written communication skills.

* Strong organisational and time management abilities.

As a member of NHS Professionals, you have fantastic benefits:

* Competitive pay rates- work this week, get paid next week

* Essential support when you need it- 24/7 365 days- call us anytime

* Multi locational- work across neighbouring Trusts

* Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

* Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

* Training and development opportunities- Keep up with the essentials and more

* Build holiday allowance for every shift you work- your work life balance is important to us

* Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

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