Clinical Services Manager On-Call

Job remit – To cover the out of hours on-call in the evenings and at the weekend. Responsibilities include rota management, call handling, dealing with new enquiries, supporting nurses and carers with clinical advice and general support. Requirements – * Registered Nurse with current NMC registration * Thorough knowledge of the CQC guidelines * Excellent written and spoken communication skills * Exceptional attention to detail * Dedication, compassion and energy * Reliable, dependable and a team player who is willing to help others * The ability to show initiative and to have a positive, can-do attitude * A solid understanding of the UK Healthcare sector * Previous management experience or willingness to develop management skills * Excellent computer skills (desirable) * Experience in private healthcare (desirable) Responsibilities – * To assist in the day-to-day running of the organisation outside of office hours, ie. after 6pm and during the weekend. * To manage all aspects of the rotas. * To remotely assess and monitor clients. * To decide, in conjunction with senior management, whether the business can meet the nursing or care needs of any prospective client. * To investigate complaints, take appropriate action and report these to the Management team. * To safeguard clients from abuse and act immediately to report any suspected abuse, following the organisation’s policies and procedures. * To support the Management team to maintain CQC registration. * To contribute towards business expansion and development. * To engage in positive working relationships with the wider MDT in the best interests of the clients. * To ensure that clients’ privacy, dignity, choice, independence and safety are actively promoted at all times. * To support and advise junior office staff when they are working alongside the Clinical Services Manager On-Call. * To effectively utilise electronic systems