Operations Administrator

Main Duties and Tasks, in no particular order or preference: * Maintain customer focus. Deal with customer enquiries and sort problems out. * Maintain work quality and professionalism and represent the Company as it requires, at all times. * Control costs. * To carry out the Company’s operations administration for the Sales/Hire department. * Be involved in the development and evolution of processes to improve administrative performance and quality of output. * Example tasks: * Produce Sales/Hire invoices and arrange transport and customer payments as necessary. * Pack and arrange delivery of padlocks and shrouds. * Liaise with customers/suppliers regarding issues with transport off or on customer site, missing accessories, broken doors, leaks etc, working to find a commercially sound resolution. * Liaise with Depot to create/maintain sound processes for Sales jobs and releases. * Deal with all invoice queries in collaboration with Purchase ledger. * Assist in all administration duties required for month and year end. * Accurately record all container stock movements and allocate to respective invoices. * Update all Sales analysis and stock spreadsheets where necessary. * For all areas of responsibility ensure all goods and services, from wherever and however supplied, are delivered professionally to the satisfaction of customers. * Carry out any other duties if capable, as requested. * Undertake required training. Required skills and experience: * Confident in all Microsoft packages and other Departmental software. * Confidence in speaking to customers and suppliers on the phone. * Accurate data entry and adherence to processes. * Drive processes through but constantly seeking opportunities to improve them. * Communication Skills * Build and Maintaining customer and supplier relationships Experience in a transport or plant hire environment would be preferrable