Field Service Engineer

Field Service Engineer Location: Norwich We are currently looking for a field service engineer to provide off-site customer service and installation/commissioning support to all known clients. To be part of a proactive team that delivers significant growth in Aftersales revenues and profit in line with Group objectives. Responsibilities * Visit customer sites to support project installations/commissioning. * Visit customer sites to provide service cover, consultation on upgrades and manage service contracts. * Spend up to approx. 70% of working time on field-based activities * Provide follow-up reporting after all visits and seek to identify other service opportunities. * The role can include working off-site for extended periods in the UK and overseas. * Ensure all service-related paperwork is completed in a timely manner. * Support testing of machinery prior to FAT and despatch. * Other duties as may be required Requirements * Experience of the Packaging Industry with the ability to be cross trained on all the company’s products. * Excellent customer service skills with the ability to build proactive relationships * Highly motivated. * Independent. * Excellent communication skills at all levels * Computer literate * Electrical programming and diagnostic skills (preferred) * Up to date driving licence and passport