Logistics Coordinator – European Groupage

Department – Operations

JOB PURPOSE

To ensure that all Operational targets in relation to Service, Quality and Productivity are always met.

GENERAL RESPONSIBILITIES

• Ensuring customer orders are entered accurately in the system.
• End to end responsibility to ship and deliver to customer requirements.
• Where necessary selecting approved suppliers whilst considering cost and commercial viability.
• Producing sales and purchase invoices in a timely manner.
• Uploading of Documentation so fully visible in AXIS to all Key Stakeholders within the Supply Chain.
• Accurately Recording Collection Times & Customs Clearance in FLOW to support Customer & Internal AXIS Reports / KPIs.
• Maintain excellent lines of Communication with both Customers and Internal Stakeholders, ensuring they are fully updated with any delays that may impact the customer requested delivery date.

ADDITIONAL RESPONSIBILITIES

• The above duties are not an exhaustive list. The jobholder may be required to undertake additional duties as the needs of the business dictate.

KEY CONTACTS

• Internal staff (Globally)
• Suppliers
• Customers
• Hauliers

PERFORMANCE INDICATORS

• Milestones achieved on time.
• Sales invoices made actual up to 5 working days following arrival.
• Accurate accruals and charging to reduce additional costs (Over / Under).
• All Other Objectives as agreed.

COMPETENCIES FOR THE ROLE

TECHNICAL SKILLS

Essential

• Freight Forwarding Experience

PERSONAL SKILLS

Essential

• Excellent planning and organisational skills.
• Excellent communication skills.
• Self-motivated and able to work without supervision.
• Experienced team player.
• Available to work under pressure.
• Enthusiastic and driven to achieve targets and objectives.
• Excellent customer service skills.
• Be able to forward plan and think outside the box.

LANGUAGE SKILLS

Essential

• Excellent verbal & written English.

Desirable

• French
• Italian
• Spanish
• German

COMPUTER SKILLS

Essential

• Good computer skills including Microsoft Excel, Outlook and Word.

Desirable

• Knowledge of AXIS.
• Knowledge of FLOW.

EDUCATION / QUALIFICATIONS

Essential

• Minimum of 5 GCSE’s or equivalent including Maths & English.

PROFESSIONAL EXPERIENCE / SKILLS

Essential

• 1-2 years’ Experience in Freight Forwarding.

Desirable

• Import Experience.