Insurance Account Handler

Account Handler – Commercial Insurance (Property Owners) About the Role We're looking for an experienced and customer-focused Account Handler to join our growing commercial insurance team. This is an excellent opportunity for someone who enjoys building strong client relationships and managing a portfolio of property owner clients, providing expert advice and exceptional service throughout the insurance lifecycle. You'll work with clients whose annual insurance premiums typically range from approximately £1,500 to £30,000, handling renewals, mid-term adjustments, claims support and insurer negotiations to deliver the best possible outcomes. Key Responsibilities * Manage a portfolio of property owner insurance clients with annual premiums ranging from approximately £1,500 to £30,000, delivering a high standard of service. * Prepare and issue renewal invitations 2–3 weeks before renewal dates, carrying out market reviews and re-broking exercises where appropriate for property owner clients with premiums ranging from approximately £1,500 to £30,000. * Build and develop relationships with existing clients while identifying opportunities to retain and grow accounts. * Prepare accurate market presentations and negotiate with insurers to obtain competitive terms. * Handle mid-term adjustments efficiently and accurately. * Review policy documentation to ensure accuracy before issuing to clients. * Support clients throughout the claims process, ensuring a positive customer experience. * Maintain accurate client records and ensure all FCA and company compliance procedures are followed. * Assist with other office duties as required. About You You'll ideally have: * Previous experience as a Commercial Account Handler or in a similar insurance role. * Experience dealing with property owners' insurance or commercial property portfolios. * A good understanding of FCA regulations and commercial insurance practices. * Cert CII qualification (or be actively working towards it). * Excellent communication and relationship-building skills. * Strong organisational skills with the ability to manage multiple priorities. * Confidence dealing with insurers and clients over the phone and by email. * Good IT skills and experience using insurance broking systems and insurer extranets. What We Offer * Competitive salary, dependent on experience. * Support towards professional qualifications. * Career development opportunities within a growing business. * A friendly, supportive and collaborative working environment. * Hybrid/flexible working (where applicable). * Company benefits package. Apply Now If you're an experienced Commercial Account Handler looking to work with a diverse portfolio of property owner clients and further your career within a professional, client-focused brokerage, we'd love to hear from you