Guest Experience Coordinator

We are recruiting on behalf of a prestigious five-star hotel and resort set within stunning countryside just outside London.

Do you have the skills to fill this role Read the complete details below, and make your application today.

Our client is seeking a Guest Experience Coordinator to act as a central communication hub, ensuring every guest interaction is seamless, professional, and reflective of true luxury standards.

This is a fast-paced, highly visible role where you will play a key part in shaping the guest journeyfrom first contact through to departureby delivering exceptional service and coordinating requests across departments.

Key Responsibilities Handle all incoming calls and guest communications with professionalism and warmth Coordinate guest requests across departments to ensure smooth delivery Manage guest feedback and profiles to support personalised experiences Provide accurate information on hotel services and local area Support Front Office operations, including arrivals, departures, and busy periods About You Previous experience in hospitality or a customer-facing role Strong communication skills and confident guest interaction Highly organised with excellent attention to detail Calm and professional under pressure Experience with front office systems (e.g.

Opera or similar) is desirable Passionate about delivering exceptional guest experiences The Opportunity Join a luxury, privately owned resort offering a high-end working environment, excellent facilities, and strong career development. xwzovoh

Benefits include meals on duty, transport support, staff discounts, and optional accommodation.