IT Support Engineer

IT Managed Services Support Engineer – Level 2

• Location: Belfast
• Job Type: Full-time
• Salary: £30,000 to £38,000

REED Technology are delighted to partner with an excellent IT Organisation to recruit an additional IT Managed Services Support Engineer – Level 2 and embark on a journey to help companies navigate their digital transformation.

This role involves providing high-level support across various technology areas, focusing on desktop virtualisation technologies, both remotely and on customer premises.

Day-to-day of the role:

• Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution.
• Maintain constant communication with customers, keeping them fully updated throughout the lifecycle of their ticket.
• Respond to and resolve customer issues/requests in a timely manner.
• Collaborate with internal teams and/or client partners to resolve issues.
• Provide second-line out-of-hours support for specific systems and services in emergencies.
• Participate in site-wide projects that support changing business and IT requirements.
• Maintain awareness of industry developments, assist others, and share knowledge to improve standards and develop better ways of working.

Required Skills &...