Dialler Manager

Dialler Manager About SwiftSwitch We're a growing utilities consultancy in Shoreditch, helping businesses make smarter choices on utilities from energy and payments to telecoms, waste management and water. We cut through the noise and find the best deals, making life easier for our clients. The Role We're looking for an experienced Dialler Manager to lead dialler strategy across our sales floor. You'll be responsible for campaign pacing, performance and compliance, working closely with Operations and Senior Leadership to make sure activity stays effective, sustainable and fully within regulatory requirements. Requirements What you'll do: Take full ownership of how campaigns are paced, dialled and prioritised across the floor Keep an eye on the numbers that matter, i.e. contact rates, idle time, abandoned calls and adjust in real time to keep performance sharp Produce clear, accurate performance reporting to support decision-making across Operations and Senior Management Deliver reporting that gives Team Leaders and Senior Managers the insight they need when they need it Analyse campaign data to identify trends and risks, flagging issues before they escalate Monitor data closely to catch performance dips or risks early, before they impact the floor Be the person the business turns to when something needs fixing, tweaking or explaining on the dialler side What we're looking for: 2-3 years' experience running dialler operations in a fast-paced, high-volume sales environment Confident working with data and reporting tools Benefits Salary: £30,000–£40,000 per year plus uncapped commission Shoreditch office with a lively, social culture Regular team events and social outings Extra time off at Christmas Free gym membership