Block Operations Manager

With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.

What You’ll Be Doin

gNo two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply

• .
  Lead, develop and performance-manage a team of Property Managers, ensuring consistent delivery of high-quality services across the portfoli
• o.Drive a strong team culture, setting clear expectations, supporting development and promoting collaboration and accountabilit
• y.Oversee operational performance across developments, ensuring compliance, building safety and service standards are consistently me
• t.Take ownership of risk management, ensuring safety actions, inspections and compliance tasks are prioritised and delivered on tim
• e.Provide senior oversight and support on complex operational matters including major works, contractor performance and service issue
• s.Collaborate with internal teams (Building Safety, Compliance, Service Charge and Support functions) to ensure seamless and efficient operation
• s.Maintain strong client relationships, providing updates, attending meetings and ensuring delivery against contractual expectation
• s.Lead effective complaint resolution and service recovery, identifying trends and implementing improvement
• s.Monitor and drive performance using KPIs and data insights, ensuring continuous improvement in quality, efficiency and financial accurac
• y.Champion continuous improvement and strategic initiatives, embedding new ways of working and enhancing overall service deliver

y.
What You Need to Succ

• eedExperience managing or supporting a team in property, housing or a similar operational environme
• nt.Understanding of building safety, compliance requirements and operational risk manageme
• nt.Experience working directly with customers and clients in a service‑led ro
• le.Confident in managing complex, fast‑moving situatio
• ns.Competent in using property management systems and Microsoft too

ls.
Why Join

• Us?Time to Recha rge: 25 days’ holiday plus bank holi
• daysFuture Secur ity: Enhanced pension scheme based on
• roleExtra Holi day: Your holiday allowance grows with your length of service—because loyalty deserves rew
• ardsHealth & Wellbe ing: Medicash, virtual GP, therapies, dental and optical sup
• portSick Pay Bo ost: Company sick pay increases over time to support your wellbeing when you need it
• mostLife Assura nce: Peace of mind for you and your loved ones with financial protection in place when it matters
• mostCritical Illness Co ver: Financial support when you need it most, providing added security and peace of mind during life’s toughest mom
• entsLearning & Developm ent: Study support and access to our dedicated academy to help you grow professionally and person
• allyMental Health Supp ort: 24/7 mental health serv
• icesBirthday Bo nus: Enjoy an extra day off on your birthday to celebrate your
• wayGiving B ack: One volunteer day annually to support a charity or cause close to your h
• eartBenefit Platf orm: One online platform for all benefits and recogni

tion
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you suc