Operations Manager

Join Crerar Hotels – Where Passion Meets Hospitality!

Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests – and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.

As an Operations Manager at Crerar Hotels, you will be entrusted with overseeing all departmental operations to ensure the smooth running of the hotel. With experience in a senior management position at a quality hotel and a background in either a Management degree or equivalent industry experience, you will bring a strong understanding of PMS/POS systems and a high level of professionalism to the role. This full-time, flexible position requires working weekends and involves collaborating closely with all hotel departments to anticipate and exceed guest expectations. Your ability to stay calm under pressure and multi-task efficiently in a fast-paced environment will be key. You will work directly with the General Manager to achieve the hotel’s vision and strategy, contribute to budget and P&L reviews, and take responsibility for stock yield and management. In addition, you'll handle guest inquiries, train and develop staff, and leverage your knowledge of the hotel’s amenities to drive upselling and enhance the overall guest experience.

Why Work with Us?

On top of the fantastic benefits below, we offer a competitive salary

At Crerar Hotels, we truly value our team, and that’s why we offer:

• Wagestream – Get instant access to your earned wages when you need them.
• YuLife – Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
• Echo – Our brand-new communications platform keeps you connected and engaged.
• Career Development – We invest in our people with fantastic training and progression opportunities.
• Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
• Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
• Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!

Be Part of Something Special.

Come and join a team that cares about its people and delivers amazing experiences every day.