General Store Manager

General Store Manager | Experience Store | Up to £70,000 + Bonus & Commission At Zachary Daniels, we're partnering with a retailer that believes unforgettable customer experiences are what truly drive success. This isn't just a General Store Manager role. It's an opportunity to lead a team that turns every customer visit into a personalised, enjoyable, and memorable journey - from the moment they walk through the door to long after they leave. Our client is passionate about creating a store environment where customers feel welcomed, understood, and expertly guided. They are looking for a Store Manager who shares that passion and can inspire a team to deliver service that customers talk about, return for, and recommend to others. The Role: Leading the Customer Journey Leading the customer journey at all times Be at the heart of the in-store experience. Able to shape how customers feel, how your team engages, and how the entire sales journey unfolds Every customer receives a warm, personal welcome Your team listens first, sells second, and builds genuine rapport Follow up with an effective aftercare program The sales process feels consultative, helpful, and never pressured Customers leave feeling confident, valued, and delighted with their experience Your store becomes known locally for outstanding service and expertiseYou won't just manage performance - you'll coach your team to create moments that matter for customers. What You'll Bring as our new General Store Manager You'll come from an assisted sales environment such as furniture, telecoms, fashion, homeware, or automotive, where customer interaction is at the centre of every sale. You'll understand that great results come from: Building trust with customers Be a Store Manager with a history with a luxury or premium retailer that is known for service Creating a positive, energetic store atmosphere Developing a team that genuinely cares about customer outcomes Leading by example on the shop floor Turning service excellence into commercial success You'll love being present, visible, and involved in the customer journey every day.Why This General Store Manager Role is Different Here, success isn't just measured in sales - it's measured in customer satisfaction, loyalty, and experience. And when you deliver that, you're rewarded exceptionally well. What You'll Receive as our new General Store Manager Basic salary between £60-70,000 DOE Realistic earnings increased with bonus and commission Genuine career progression with a growing brand A supportive, positive in-store culture Strong employee support and benefits The opportunity to build a store team known for exceptional serviceThis is the perfect role for a General Store Manager who believes the best retail results come from delivering the best customer experiences. If you're ready to lead a team that puts customers at the centre of everything - we'd love to hear from you. BBBH36198