Helpdesk Coordinator

Time Appointments are proud to be recruiting on behalf of a leading local business who are currently seeking to appoint a Helpdesk Coordinator to join their team. This is a fantastic opportunity for a professional individual with helpdesk and scheduling experience to work for a highly successful business with an outstanding reputation.

Key Duties & Responsibilities:

* Managing and processing helpdesk phone calls and emails

* Liaising with clients, customers and contract support teams

* Logging sales orders and all reactive works in a timely and efficient manner, and assigning to engineers and contractors

* Uploading documents, job numbers, service hours, and contact details

* Supporting the operation to ensure that value for money is being secured from sub-contractors

* Providing effective administrative support to the wider business as and when required

Skills & Experience Required:

* Proven administrative experience gained from a similar helpdesk/service coordinating/scheduling role

* Strong attention to detail and problem-solving abilities

* Effective communication and interpersonal skills, both verbal and written

* Excellent organisational and multitasking abilities

* Ability to work well under pressure and meet deadlines

* Excellent IT skills, including the use of Microsoft packages