Insurance Repair Surveyor

Job Title:Insurance Repair Surveyor

Reports To:Contracts Manager / Operations Manager

Job Type :Full-Time

Role Purpose

The Insurance Repair Surveyor is responsible for inspecting and assessing properties damaged by insured events such as fire, flood, storm, impact damage, escape of water, and subsidence. The role involves preparing scopes of work, estimating repair costs, managing repair projects, and ensuring all restoration works are completed safely, efficiently, and to the required quality standards while maintaining excellent customer service.

Key Responsibilities

Surveying & Assessment

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Conduct detailed property inspections following insurance-related damage.

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Accurately identify the cause, extent, and nature of property damage.

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Prepare comprehensive schedules of repair works and specifications.

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Assess repair requirements in line with insurance company and loss adjuster instructions.

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Identify any health and safety risks associated with damaged properties.

Estimating & Cost Control

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Prepare accurate repair estimates using industry-standard estimating software.

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Ensure repair costs remain within approved budgets.

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Review contractor quotations and recommend appropriate solutions.

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Provide value engineering options where appropriate without compromising quality.

Project Management

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Manage insurance repair projects from initial survey through to final completion.

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Coordinate trades, subcontractors, suppliers, and specialist contractors.

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Monitor project progress and ensure works are completed on time and within budget.

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Carry out quality inspections during and upon completion of works.

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Resolve site issues and variations as they arise.

Client & Stakeholder Liaison

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Act as the main point of contact for policyholders throughout the repair process.

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Liaise with insurers, loss adjusters, contractors, and internal teams.

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Provide regular updates on project progress and expected completion dates.

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Handle customer concerns professionally and sensitively.

Compliance & Health and Safety

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Ensure all works comply with current building regulations and industry standards.

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Adhere to company health and safety policies and procedures.

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Ensure contractors operate safely and maintain required documentation.

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Promote best practices in risk management and quality assurance.

Skills and Experience

Essential

Experience in property surveying, building repairs, or insurance restoration.

Strong knowledge of residential and commercial construction methods.

Ability to interpret building plans, specifications, and repair schedules.

Excellent project management and organisational skills.

Strong customer service and communication abilities.

Proficient in Microsoft Office applications.

Full UK driving licence

Experience within the insurance repairs or property reinstatement sector.

Knowledge of insurance claims processes and loss adjusting practices.

Experience using estimating software such as Xactimate, Symbility, or similar

Membership of a relevant professional body.

Qualifications

Essential

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HNC/HND, NVQ Level 4 or equivalent qualification in Construction, Building Surveying, or a related discipline.

Desirable

Degree in Building Surveying, Construction Management, or similar.

RICS, CIOB, CABE, or related professional membership.

SMSTS, SSSTS, or IOSH certification.

Key Competencies

Attention to detail

Problem solving

Decision making

Customer focus

Commercial awareness

Time management

Negotiation skills

Technical knowledge

Teamwork and collaboration

Salary & Benefits

Competitive salary: £40,000 - £60,000 (dependent upon experience)

Company vehicle or car allowance

Mobile phone and laptop

Pension scheme

Annual leave entitlement

Professional development and training opportunities

Employee assistance programme

Performance Measures

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Customer satisfaction scores

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Project completion times

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Budget adherence

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Quality inspection results

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Health and safety compliance

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Claims completion performance

The Insurance Repair Surveyor plays a critical role in restoring homes and businesses following insured losses, ensuring repairs are delivered professionally, safely, and with a strong focus on customer care