Planner Scheduler

My client is a leading Facilities company looking for an experienced administrator. You will have knowledge of working within a Facilities environment and be able to hit the ground running.

Mon - Fri 9am - 5pm

* Responsible for all reactive jobs received through the customer support process

* Preparation of reports and documentation

* Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain

* To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.

* To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.

* Procurement of services from external supply partners, including purchase order creation and service delivery management.

* Raising PO and invoices

* Production of valuations and presentation of results

* Quote logging and processing

* Collating timesheets from engineers, chasing and checking quality of data

* Contract set-up (PPM / System support)

* Application billing preparation

* that they are processed for payment correctly according to the contract terms, specification and schedule of rates

* Responsible for all quotations and estimates – ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate

* Chasing and escalation within the regions all SLA & KPI breaches

* Co-ordination of Site Audits

* Co-ordinate monthly meetings and reviews generally

* PPM & Reactive Works Reporting

* Liaising with regional team over client requirements for scheduling ad-hoc works

* Collation of stats for invoicing (reactive and ppm’s)

* Validation of all reactive charges submitted by the regional teams

* Valuation of all quotations/estimates submitted by the regional teams

* Assisting colleagues with the team where necessary

* Co-ordinate Audits on behalf of Regional Managers

* Co-ordinate monthly meetings and reviews generally

* Experience in delivering high-class customer service

* An excellent telephone manner is essential