Infrastructure Engineer

Infrastructure Engineer (Permanent) Location: London - Hybrid - 4 Days in Office, 1 Day WFH Salary: Up to £45,000 Travel: Occasional travel to stores, particularly around new openings. On-call: Low-volume requirement, with compensation provided. Overview of the Role: A growing UK retail business is looking to add a Infrastructure Engineer to its internal technology function. This is a genuinely hands-on position for an infrastructure professional who enjoys being close to the technology and the end users. You'll be working across a physical estate of retail locations, supporting the infrastructure that keeps stores operating while also getting involved in the technology delivery behind new locations. Key Responsibilities: * Taking ownership of day-to-day infrastructure issues across a multi-site retail environment. * Supporting stores and users across networking, connectivity, devices and POS. * Working alongside the wider infrastructure team to keep the estate stable and operational. * Getting involved in new store openings, including working with suppliers and coordinating the technology required for new locations. * Supporting infrastructure changes, upgrades and rollouts. * Investigating problems, identifying root causes and putting practical fixes in place. * Working with third-party technology providers when issues require escalation. * Providing occasional out-of-hours support as part of a low-volume on-call arrangement. * Helping improve the way infrastructure support is delivered as the business continues to evolve. What We're Looking For: * Around 2–5 years' commercial infrastructure experience. * Experience working within retail, hospitality or another multi-site environment. * Strong networking fundamentals, including experience with Fortinet. * Experience supporting VMware and/or Hyper-V. * Good understanding of Microsoft 365, Windows and desktop infrastructure. * Exposure to POS or other store-based technology would be highly beneficial. * Experience dealing directly with users, suppliers and third parties. * A willingness to get involved with both BAU support and project work