Operations Manager - Dereham - New Opening!

NR Health & Fitness have recently opened our brand-new 24,000 sq ft site in the heart of Dereham. With state of the art kit from providers such as Life Fitness, Hammer Strength and Origin Fitness.

We are also proud to offer an all new recovery area, including a sauna, cold plunge, and a new boxing ring/training area.

We're excited to be recruiting for an exceptional Operations Manager to join our team.

• Hours: 40 hours per week
• Salary: £28,808 per annum

About the Role

This is a key leadership role within the business, responsible for 
ensuring the club operates to the highest standards every single day. We 
are looking for someone who thrives in a fast-paced environment, leads 
from the front, and has a passion for developing people and driving 
performance.

This role is heavily focused on people management and operational 
excellence. The successful candidate will be responsible for leading the 
team, creating accountability, and ensuring operational tasks are 
consistently completed to a high standard.
We are looking for a leader who understands that great management is not 
about doing every task themselves—it’s about building, coaching, and 
motivating a team to perform at their best.

Key Responsibilities

• Leadership & Team Management
• Lead, motivate, and develop the club team to deliver exceptional 
• standards
• Create a high-performance culture built on accountability and ownership
• Support team development through coaching, feedback, and regular 
• performance conversations
• Effectively delegate responsibilities and ensure tasks are completed to 
• expectation
• Address performance issues proactively and constructively

Operational Excellence

• Ensure the smooth day-to-day running of the club
• Drive high standards across cleanliness, presentation, maintenance, and 
• member experience
• Conduct regular club walks to identify areas for improvement and 
• maintain standards
• Ensure all operational processes are completed consistently and on time

Standards, Compliance & Detail

• Maintain excellent operational standards across all areas of the 
• business
• Ensure health & safety procedures and company policies are followed
• Monitor compliance and quickly resolve issues where standards fall below 
• expectation
• Maintain strong attention to detail in all areas of club operation

Campaign & Systems Execution

• Execute company campaigns and initiatives effectively using internal 
• systems and software
• Ensure team engagement and completion of operational tasks linked to 
• campaigns
• Support implementation of new processes and continuous improvements

Problem Solving & Ownership

• Take initiative and solve problems quickly and effectively
• Identify issues before they escalate and take action
• Bring solutions, ideas, and improvements to support club performance

What We’re Looking For

We are looking for someone who is:

• A strong and confident leader
• Excellent at managing and motivating people
• Highly organised with strong attention to detail
• Comfortable holding others accountable
• Proactive and solution-focused
• Calm under pressure in a fast-paced environment
• Passionate about delivering operational excellence
• Experienced in managing teams within leisure, fitness, hospitality, or retail environments