Admin / Customer Professional

Compliance Officer – Assets
Sittingbourne
Contract
£160 per day
Our client is looking for an experienced Compliance Officer – Assets
What you’ll need
Experience of working within Asset Management or Compliance service, especially
within a social housing environment. Understanding of Compliance areas and
requirements on housing organisations. Proven experience of performance-based
management through KPI’s in a customer focused environment. Experience of
managing and analysing large data sets, and ensuring taking responsibility for quality
compliance data
Essential
Good interpersonal skills and the ability to communicate well with tenants, external
agencies and tenants’ associations, both verbally and in writing. Numerate, with
good analytical skills. Able to analyse statistical and other information, and to
produce management reports. Able to write clear and accurate reports which
highlight areas for attention and which support compliance. Able to plan and
prioritise to ensure the effective use of own time and that of other staff, and the
delivery of work plans to timetable, often under pressure.
This is one of a number of roles we are recruiting for please visit our website colbernlimited co uk
To provide support to the Compliance Managers. To work as a team to provide support
activity that will include administrative tasks, arranging access, resident queries, data
entry and ensuring accurate data is held within Apex and other systems.
The location
You’ll be based at one of our main offices in either Farringdon, Croydon, Hastings, Maidstone,
or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed
with your manager.
What you’ll be doing
The role will cover a wide variety of support activities.
You will:
• Book appointments, update calendars, arrange travel and accommodation as required.
• Provide administrative support to the Compliance Managers.
• Provide project support to the team and lead on key administrative projects as required.
• Support the management and monitoring of relevant compliance contracts.
• Assist others in the department to ensure efficient and effective administrative practices.
• Deal with telephone calls, emails, CRM’s and written correspondence as necessary.
• Liaison with members of staff in other departments and external contacts.
• Monitor group e-mail inboxes
• Resolve administrative and other queries related to the work of the department.
• Work with complaints team to progress complaints to resolution
• Develop and maintain compliance administrative and office systems.
• Ensure records on Apex and other databases are accurate and up to date.
• Ensure data interfaces are functioning with issues identified and corrected.
• Process invoices as necessary.
• Raise works orders as necessary.
• Assist with continuous improvement activity.
• Understand the requirements of the management plans and procedures
• Support the deliver the requirements in the management plans and procedures.
• Assist in the delivery of on time primary activity.
• Assist with hard to access properties including cold call visits, stickering.
• Attend to court as necessary.
• Contribute to the production and execution of quality checking regimes for both internal
and external operations.
• Assist in monitoring and production of performance reports.
• Assist in the delivery of on time remedial activity.
• Liaise with Service Charge Team regarding Section 20
• Process documentation that validates the closure of remedial activity.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer