Customer Service Team Lead - Coaching & Quality
About the role
McQueen's Dairies is seeking an experienced Customer Service Team Manager to lead a busy advisor team in an office-based environment in the United Kingdom. You will be responsible for day-to-day management, coaching, QA, and driving KPI performance.
You will collaborate with Retention, Marketing and Depot teams, plan 1-to-1s, analyse data for department meetings, and support onboarding of new staff. The role offers a structured office-based schedule with UK-based operations and a competitive
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