Technical Account Manager - Escalations - Global SaaS

If you've handled high-pressure customer situations in SaaS - escalations, at-risk accounts, complex stakeholder environments - this is the kind of role where that experience actually matters.

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.

This is a senior, customer-facing role focused on stabilising key enterprise accounts, driving recovery plans, and keeping senior stakeholders aligned when things get challenging.

What's in it for you

• Annual Salary of £62,000 doe
• 12-month contract (inside IR35, PAYE, paid weekly via Principle HR)
• Hybrid: 2-3 days onsite in Staines (easy access from central London)
• Exposure to large-scale enterprise SaaS environments

What you'll be doing

• Own customer escalation engagements end-to-end
• Build and drive clear "get-well" plans
• Work closely with senior stakeholders (including C-level)
• Coordinate internal technical teams and SMEs
• Act as the central point of accountability during escalations

What you'll bring

• Background in Technical Account Management, Customer Success, Escalation or Programme Delivery
• Experience in enterprise SaaS / software environments
• Strong stakeholder management across technical and business teams
• Ability to bring structure and clarity to complex situations
• Confident communicator, comfortable in high-pressure scenarios
• Exposure to ITIL environments or platforms like ServiceNow is a plus, not essential.

Interested? xwzovoh

Apply directly or reach out to Som at Principle HR for a quick chat.