Reception Coordinator

Owen Reed is looking for a dynamic Reception Co-ordinator for a top law firm in London. This is an exciting opportunity for an experienced Reception Co-ordinator to join a market-leading Reception and Client Services team, delivering an exceptional front-of-house experience while supporting the smooth day-to-day operation of a prestigious law firm. The successful Reception Co-ordinator will combine outstanding client service with strong organisational and leadership skills to ensure every visitor receives a professional and memorable experience.

Working Arrangement

This is a permanent, full-time office-based position in London.

About the Role

As a Reception Co-ordinator, you will support the Reception and Client Services Manager while helping to oversee the daily operation of the reception function. The Reception Co-ordinator will ensure clients and visitors receive a warm, professional welcome, maintain exceptional standards across all client-facing areas and provide guidance to the reception team when required.

The Reception Co-ordinator will play a key role in coordinating meeting rooms, supervising reception workflows, managing switchboard operations and ensuring the highest levels of client service are consistently delivered. This is an excellent opportunity for a Reception Co-ordinator who thrives in a fast-paced, client-focused environment and enjoys leading by example.

Key Responsibilities

• Support the Reception and Client Services Manager in delivering an outstanding front-of-house service.
• Provide guidance and day-to-day leadership to the reception team during management absences.
• Welcome clients and visitors with professionalism, warmth and exceptional customer service.
• Oversee meeting room bookings, ensuring rooms are fully prepared for meetings, events and client visits.
• Conduct regular quality checks across reception, meeting rooms and client-facing areas to maintain the highest presentation standards.
• Coordinate reception team rotas, holiday cover, lunch schedules and workflow allocation.
• Manage meeting room requirements for firm-wide events, training sessions and Annual General Meetings.
• Liaise with internal Business Services teams to coordinate event logistics and client hospitality requirements.
• Order and monitor meeting room stationery and office supplies, ensuring stock levels are maintained.
• Review supplier invoices and process expense claims promptly.
• Maintain accurate records across reception systems, switchboard directories and operational manuals.
• Oversee switchboard operations, ensuring calls are answered professionally and directed efficiently.
• Escalate operational issues where appropriate and proactively identify opportunities to improve reception processes.
• Build strong working relationships with colleagues, suppliers and clients while maintaining exceptional service standards.

About You

The ideal Reception Co-ordinator will be an experienced client service professional with excellent organisational skills, strong leadership qualities and a genuine passion for delivering outstanding service. You will remain calm under pressure, demonstrate initiative and confidently build positive relationships across the business.

You will have:

• Previous experience within a highly client-focused reception or hospitality environment.
• Strong team leadership and coordination experience.
• Excellent organisational skills with the ability to manage multiple priorities.
• Outstanding communication and interpersonal skills.
• Exceptional attention to detail and a commitment to delivering consistently high standards.
• A proactive, professional and solutions-focused approach.
• The confidence to build trusted relationships with clients and colleagues at all levels.
• Advanced Microsoft Office skills, including Word and other Office applications.
• Experience using document management systems and electronic filing systems is advantageous.
• A polished, professional manner with a positive and flexible attitude.