Receptionist

About the Role We are looking for a friendly and organised Receptionist to join our Reception Team at Winchester Urgent Care Clinic. As a key member of the team, you will help provide an efficient, timely and courteous service to patients, visitors and clinical colleagues. You will play an important role in creating a welcoming environment and supporting the smooth running of the clinic. Working closely with the Reception Supervisor and Service Delivery Manager, you will help ensure patients receive a seamless service, while completing a range of reception and administrative duties. Hours: Friday 18:15 – 23:15 and 1 in 4 Sundays 13:15 – 18:15 Key Responsibilities * Monitoring the electronic booking system and highlighting workload concerns * Booking patients in on arrival * Following up patients who did not attend appointments * Managing expectations of patients in the waiting area * Answering telephone enquiries promptly, helpfully and courteously while maintaining confidentiality * Supporting reception processes and ensuring records are maintained accurately * Supporting the management team with public relations * Keeping the reception area clean, tidy and safe * Logging and managing medical equipment and drug boxes appropriately * Accurately logging prescriptions in and out * Maintaining stationery supplies * Keeping mandatory training up to date About You You will have: * The ability to communicate effectively and demonstrate empathy when supporting patients and clinical staff from a range of backgrounds * A good standard of literacy * The ability to work under pressure, both independently and as part of a team * Knowledge of Microsoft Office packages * Previous experience in Reception, Customer Service or Administration (highly desirable) * Previous experience of Adastra (desirable) Why Join Us? At PHL Group, we pride ourselves on being Truly Caring, Team First, and Pioneering Innovation. You’ll join a forward-thinking organisation that values integrity, inclusivity, and innovation, and empowers its leaders to make a real difference. Applications Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission. Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment