Afternoon Tea Head Waiter

Job Introduction
Introduction

As the Afternoon Tea Head Waiter at Grantley Hall, a five-star 17th-century estate set in the North Yorkshire countryside, you will lead the delivery of an iconic British tradition to discerning guests. Working within a hotel recognised by Hospitality Assured World Class Status, two MICHELIN Key Distinctions and Forbes Travel Guide, you will embody our values of accountability, boldness, collaboration and a relentless customer-first mindset while helping to maintain the property's reputation for service excellence.

Responsibilities
Oversee the complete afternoon tea service, from preparation through to presentation, ensuring every guest experience reflects the hotel's luxury standards.
Lead, coach and schedule a team of waitstaff, bartenders and kitchen assistants, fostering a collaborative and high-performance environment.
Maintain meticulous attention to detail in table settings, food and beverage quality, and service flow, adhering to health and safety regulations.
Coordinate with the culinary team to manage inventory, special dietary requests and seasonal menu updates.
Handle guest enquiries and resolve any service issues promptly, turning challenges into memorable moments.
Monitor and control service costs, waste and portion control while upholding the highest standards of presentation.
Contribute to continuous improvement initiatives, sharing ideas that enhance efficiency and guest satisfaction.Skills & Experience
Proven experience (minimum 3 years) in a senior waiting or tea-service role within a luxury hotel or high-end restaurant.
Exceptional knowledge of traditional British afternoon tea etiquette, food handling and premium beverage service.
Strong leadership and people-management abilities, with a track record of developing motivated teams.
Excellent communication skills, both with guests and internal departments, reflecting the values of honesty and frequent, clear communication.
Ability to work flexibly, including weekends and holidays, while maintaining composure under pressure.
Commitment to continuous improvement, curiosity about emerging trends in hospitality and a passion for delivering flawless guest experiences