Head of Operations - Soft FM

Reference: 101331Head of Operations - Soft FMLondon | Full TimeAre you an experienced operational leader with a proven track record of managing large, complex FM contracts?We're looking for a Head of Operations - Soft FM to lead the delivery of a major healthcare portfolio, ensuring exceptional service standards, commercial performance and customer satisfaction across a multi-service environment.This is an opportunity to join a high-profile contract where you'll play a critical role in shaping strategy, leading large operational teams and building strong client relationships, whilst delivering safe, efficient and compliant services.What You'll Be DoingLeading the operational delivery of multiple Soft FM services across a complex healthcare environment.Developing and delivering strategic plans that drive service excellence, innovation and continuous improvement.Taking full ownership of operational and financial performance, including P&L accountability.Building trusted relationships with senior client stakeholders and acting as a key escalation point.Driving contractual compliance and ensuring KPI and SLA performance targets are consistently achieved.Leading, coaching and developing a large management team to create a high-performing and engaged workforce.Identifying efficiencies, improving productivity and delivering value without compromising quality.Supporting workforce planning, succession planning and talent development initiatives.Leading employee relations activity including organisational change, consultation and TUPE where required.What We're Looking ForWe're keen to speak with candidates who can demonstrate:Senior leadership experience within Facilities Management, Healthcare FM or a similarly complex operational environment.Strong Soft FM expertise, including the delivery of multiple service lines.Proven experience managing large-scale contracts and multi-disciplinary teams.Excellent stakeholder management skills with the ability to influence at executive level.Strong commercial awareness and financial management capability, including budget and P&L responsibility.Experience driving service transformation, operational efficiencies and continuous improvement.Exceptional communication, presentation and relationship-building skills.The ability to balance strategic thinking with a hands-on leadership style.Ref:101331 Location:London Employment:Full time Role Classification:1