VIP Guest Experience & Club Operations Lead
About the role
RC HOTELS (PTE.) LTD. is seeking an Assistant Fairmont Gold Manager in Penarth, United Kingdom. This role involves managing the Executive Club operations, ensuring guest satisfaction, and overseeing service standards. Ideal candidates will have a minimum of 4 years in luxury hotels, preferably in Front Office.
Responsibilities include planning VIP arrivals, maintaining guest relationships, and conducting service audits. Strong decision-making skills and knowledge of the Opera System are preferred. An inclusive team environment awaits you.
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