PFI Service Delivery Manager

Job Title: PFI Service Delivery Manager Location: Stoke-on-Trent (3 Sites Across Stoke) Salary:  £48,000 - £50,000 + £6,000 Car Allowance + Excellent Benefits Package We are currently recruiting for an experienced PFI Service Delivery Manager to join an award-winning FM business across three sites in the Stoke-on-Trent area. This is an excellent opportunity for a commercially aware Facilities Management professional with strong PFI experience to manage service delivery across a multi-site contract environment. The successful candidate will have experience managing both hard and soft FM services within a PFI environment. This role requires someone who can confidently oversee operational performance, maintain excellent stakeholder relationships, manage budgets and lifecycle works, and ensure KPI/SLA delivery across the contract. This is a highly visible, customer-facing role where relationship management, commercial awareness, compliance, and service excellence are essential. Benefits Highlight: £48,000 - £50,000 basic salary £6,000 car allowance or hybrid/electric vehicle options 26 days holiday + bank holidays 6.5% employer pension contribution Private healthcare options Company sick pay scheme Enhanced family leave benefits Virtual GP & wellbeing support Training, development & career progression opportunities Comprehensive health & wellbeing package Duties of the role include: Full responsibility for hard and soft FM service delivery across 3 PFI sites in Stoke-on-Trent Managing on-site teams including Facilities Support staff, cleaning teams and subcontractors Overseeing statutory compliance, health & safety, and contractor management across the sites Managing KPI and SLA performance to ensure contractual obligations are achieved and penalties avoided Managing reactive maintenance, PPMs, lifecycle and additional works Monitoring contract budgets, recharges and commercial performance Producing monthly operational and performance reports Building and maintaining strong relationships with clients, SPV representatives and stakeholders Leading regular site inspections, audits and compliance reviews Managing complaints, incidents and service improvement plans Supporting continuous improvement initiatives across the contract Attending client, partner and stakeholder meetings The ideal candidate will have: Previous experience within a PFI Facilities Management environment (essential) Experience managing both hard and soft services Strong commercial awareness and understanding of contract performance Experience managing KPIs, SLAs and budgets Excellent stakeholder and relationship management skills Healthcare, education or public sector FM experience preferred Strong knowledge of health & safety and statutory compliance Experience managing subcontractors and direct reports Excellent organisational and communication skills Full UK driving licence This is a fantastic opportunity to join a well-established and highly respected FM organisation offering long-term stability, strong support, and excellent career development opportunities. The role will require an enhanced DBS check. To apply, please send your CV to (url removed)