Account Coordinator

Onsite Account Coordinator - Gi Group, Scunthorpe Location: Scunthorpe Hours: Full time, site-based with regular cover of 06:00-14:30 shift Salary: £27,400 plus bonus About the role: We’re looking for a proactive Onsite Account Coordinator to support the Account Manager/Senior Account Manager and onsite team to deliver exceptional service to our client. You’ll manage the day-to-day administration of temporary labour, support onboarding and payroll, maintain accurate records, and build strong relationships with site stakeholders to ensure smooth operations and high worker satisfaction. Key responsibilities: Support the Account Manager with daily site activities and administrative tasks. Manage temporary workforce processes: onboarding, inductions, starters and leavers, absence management, return-to-work interviews and terminations. Process weekly payroll data accurately and meet payroll deadlines. Allocate labour effectively to meet client demand and skill requirements; perform daily check-ins and monitor performance against KPIs. Resolve worker and client queries (holiday, pay, attendance) and escalate complex issues appropriately. Ensure right-to-work checks are completed and all documents are ready for payroll and inductions. Place adverts, screen candidates, manage interview/induction diaries and register new temporary staff. Provide out-of-hours mobile cover for no-shows and urgent site needs. Perform other duties as assigned to support the Account team. Essential skills & experience: Strong administrative ability with excellent attention to detail. Proven customer-service mindset and ability to build relationships with stakeholders at all levels. Good organisation, time-management and problem-solving skills; able to work under pressure and meet tight deadlines. Basic IT literacy (Microsoft Office); comfortable learning and using HR/ATS and payroll systems. Good verbal and written communication skills. Experience working in recruitment, temporary workforce management, or on-site account support is highly desirable. What we offer: Structured training and development opportunities. Clear progression routes Supportive, values-led working environment