Sales Advisor

Respond to all sales enquiries (phone, email etc) with pace and professionalism. * Provide confident, consultative guidance to ensure customers choose the best-fit products and packages for their site needs. * Convert each enquiry into a confirmed order, maintaining pricing accuracy and commercial discipline. * Identify and present upsell opportunities such as: * complementary equipment * longer rental terms * higher-spec or sustainable alternatives * Build strong, ongoing relationships with regular site contacts to drive repeat business and increased wallet share. Order Conversion & Coordination: * Manage all day-to-day hire requests across customer types and sectors with a focus on maximising order capture. * Use availability dashboards and internal systems to ensure product availability and seamless order flow. * Collaborate closely with the Project Solutions Team, Depot Teams, Transport, and Service Solutions to ensure every order is delivered correctly and on time. * Ensure all instructions, delivery details, specifications, and pricing are accurately recorded to prevent queries. Customer Engagement: * Maintain a solutions-focused, sales-driven dialogue with customers at every interaction. * Promote customer feedback (CSAT) to support ongoing service improvement and sales confidence. * Escalate complex, multi-phase, or high-value projects to the Project Solutions team where appropriate. General: * Comply with all company policies and procedures * Always uphold the company vision & values. * Comply and adhere to all SHEQ directives and processes. * Carry out any other reasonable duties as requested