Help Desk Assistant / Administrator

IT Assistant £31,792 to £35,332 (EVH Scales Grade 5 PA13-PA16) plus allowances Final Salary Pension Scheme Salary Sacrifice Schemes   Are you ready to join one of the UK’s most innovative housing associations?   com company, and we are on a mission to provide ‘Healthy Happy Homes’, with a reputation for providing first class affordable housing and services.   We are recognised as a pioneer in digital housing services, with almost 80% of all tenant transactions online and 91% of tenants signed up to our tenant portal. Our tenant-facing technology is at the cutting edge of the sector, including a 24/7 digital lettings service, a centralised hub – integrated with a variety of 3rd parties – to provide everything from repairs and maintenance through to live chat and support, and AI-powered call summarisation technology. We are driving a digital-first culture by enabling high online engagement to ensure we continue to provide first-class affordable rented homes combined with excellent customer care, support and maintenance services.   Although it’s a digital-first business, we have a welcoming office in the beautiful market town of Haddington, East Lothian—home to a vibrant team of colleagues.   Reporting directly to our Data & Technology Manager, you’ll be a key member of our team in the delivery of IT services. You’ll deal with incoming IT Support tickets as well as contributing to IT projects to deliver new and improved digital services. Provide day‑to‑day IT support to staff, including troubleshooting hardware, software, Microsoft 365 and system access issues, ensuring a responsive and customer‑focused service. Maintain and support IT systems and infrastructure, including user devices, core business applications and liaise with external ICT suppliers. Support information security and continuous improvement, helping maintain secure, compliant systems and contributing to IT projects, documentation and service enhancements. has a relevant qualification in IT, Computing or Digital Technology (HNC/HND, degree or equivalent practical experience) is educated to, or willing to study towards, Microsoft Certified: Azure Fundamentals (AZ-900) or Microsoft 365 Certified: possesses solid knowledge of IT hardware, software, and basic networking principles. looks for opportunities to improve processes, strengthen system reliability, streamline service delivery, and enhance user experience. 40 days annual leave ~ Final Salary Pension Scheme ~ Car and Mobile Phone Allowances ~ Salary Sacrifice Schemes (Pensions, EVs, Bicycles, Childcare) 60% workplace attendance is normally expected each week with the option to work the remainder remotely.   Ready to take the next step in your IT career? (We welcome applications from recent graduates and candidates with equivalent qualifications or practical experience)   To download a recruitment pack and apply please visit our website. East Lothian Housing Association Group is committed to promoting an environment of respect, understanding, encouraging diversity and eliminating discrimination.