Reservations Executive - Clerkenwell, London

Reservations Executive - Clerkenwell, London 

The Zetter is a quiet celebration of intimate spaces, timeless imperfection, and unapologetic British eccentricity. With our collection of boutique hotels, townhouses, and parlours nestled in London’s most characterful neighbourhoods, we offer more than a stay — we curate experiences brimming with thoughtful details, curated charm, and stories layered into every corner.

Our food and drink are an extension of this ethos — carefully crafted menus, perfectly poured cocktails, and service that feels warm, attentive, and never scripted. We believe that dining and drinking at The Zetter should be as memorable as sleeping under our roofs. That’s why we’re looking for a Reservations Executive who can book our guests to experience operational excellence and heartfelt hospitality.

The Role

The Reservations Executive is a guest-focused role responsible for handling reservations across our hotels and hospitality-led spaces. Based in London, you will be the first point of contact for many of our guests, responding to booking enquiries, providing expert product knowledge, and ensuring every reservation is accurate, seamless, and welcoming.

This is a role for a reservations executive who enjoys people, thrives in a fast-paced environment, and takes pride in doing the details well. You’ll work closely with Front Office, Revenue, and Sales teams, ensuring we deliver excellent service while supporting occupancy and revenue goals.

What Awaits You at The Zetter

• A workplace as characterful and carefully curated as our spaces
• The opportunity to shape and deliver memorable experiences across some of London’s most beloved boutique hotels
• Discounted Food & Drink in all Zetter Parlours
• Friends & Family Hotel Rates – 50% off for your favourite people
• Star Employee Rewards & Referral Bonuses up to £500
• A paid day off on your birthday
• A culture that values individuality, celebrates effort, and supports growth