Customer Service Representative | Events Industry

Customer Service Representative | Events Industry

Office Based

Flexitime

£30,000–£32,000

Sutton | Full-Time

We are currently recruiting on behalf of a dynamic and growing events organisation based in Sutton. This company is making a meaningful impact in the live performance space, working with both performers and venues across the UK. As they continue to expand, they are seeking a Customer Service Representative to join their team.

This is a fantastic opportunity for an individual with a background in customer support or sales support, who thrives in a client-facing environment and enjoys working with a variety of stakeholders.

Key Responsibilities:

• Serve as the primary point of contact for both performers and venues, responding to enquiries and resolving issues in a timely and professional manner.
• Support users of the company’s event management app, assisting with technical queries and general platform guidance.
• Coordinate schedules and availability, helping to match performers to venues and manage shift arrangements effectively.
• Build and maintain strong working relationships, providing excellent customer service and fostering a positive user experience.
• Utilise tools such as Microsoft Excel and Outlook to track bookings, update records, and manag...