Customer Service Agent (m/w/d)

Customer Service Advisor (4 on/ 4 off days) Salary: £13.45 per hour (Living Wage Employer) Hours: 4 days on / 4 days off shift pattern, working 7:00am to 6:00pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. A genuine passion for delivering great customer service If you're looking for a stepping-stone into a career in technology, this could be your next move. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.