Contact Centre Representative – Graduate Opportunity

Lowell

ScreenedHybridPart Time

Leeds

£25,166/annum

Posted 2 weeks ago

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About the role

Summary

Job Description

Graduated recently? Start a career where your skills make a difference

Legal Recoveries Associate

Salary: £25,166, depending on experience, plus a quarterly performance related bonus of up to 20%

Location: Leeds, Thorpe Park, Hybrid

Shifts: Hours between 9.00am – 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm).

Start dates: Our next start date is 20th July, with a structured 5-week training programme to help you get fully up to speed, so we'd ask that you can attend this in full.

Start your career as a Legal Recoveries Associate in our Litigation department, where you’ll build valuable experience, develop confidence in customer conversations and play a part in helping people move towards better financial health.

The role can be challenging, as some customers may be in vulnerable situations, but you’ll be fully supported through structured training, coaching and guidance from your team. It’s a role where empathy, resilience and good judgement really matter — and where you can make a real difference to people’s lives.

Why this could be a great first step after university:

You’ll gain experience in a regulated financial services environment, with structured training to help you get up to speed.

You’ll be part of a permanent role with clear expectations, coaching and opportunities to keep developing.

You don’t need contact centre or legal experience — we’re more interested in your attitude, curiosity and willingness to learn.

What we’re looking for:

Enthusiasm, passion and a positive approach to learning.

Resilience and adaptability when things change.

The motivation to work towards goals and keep improving.

Experience from part-time work, volunteering, retail, hospitality, sales, societies, placements or other customer-facing environments would be helpful — but it isn’t essential.

If you’re excited about this role but don’t meet every requirement, don’t worry — we’d still love to hear from you. Your degree, life experience, part-time work or personal strengths could all bring something valuable to the team.

What you’ll get: 

A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.

A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.

3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.

Hybrid working for the best of both worlds—collaboration and focus.

Free onsite parking, saving you time and money.

Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more—giving you more time for what matters most.

Peace of mind with life assurance that supports your loved ones, no matter what.

A culture that celebrates you and supports your wellbeing – with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.

So, who are we?

We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group.

We’re on a mission to make credit work better for all.

We celebrate and share success, learn from failure, embrace change, and savour challenge.

Ready to join us?

You won’t be expected to know everything on day one. What matters most is that you’re willing to learn, open to feedback and motivated by doing work that has a positive impact.

Apply today—be part of something meaningful.

If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who’ll be more than happy to support you.

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