Customer Advisor - Remote

Southern Communications Ltd

ScreenedRemoteJust posted

Ashe, Hampshire, Hart, Hampshire; Hampshire; South East England; England

£30,000

Posted 1 day ago

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About the role

Service Assurance Agent Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. Location:Dummer,Basingstoke Salary:£30,000-£32,000 Totriageandsupportcustomersreportingissues,toassistinensuringtheefficientworkingoftheinhouseServiceAssuranceteamwhiledeliveringexceptionalcustomerservicetoourclients. Responsibilities: WorkingcollaborativelywiththeServiceManagertodesignandimplementeffectivereportingtoaccuratelyreflectteamperformance Attendinternalprojectmeetingswherenecessary Toensureweareregularlycommunicatingwithclientswhileexceedingtheirexpectations. Maintainingaprocessdrivenworkenvironment. Collatingandcommunicatingfaultinformationtoensurequickresolution Enablingcontinuationofserviceviautilisationofvalue-addproducts UnderstandingandresolvingfaultswithinSLA AccuratelytriagingallticketsandpassingtorelevantsupportteamforthosenotresolvedbyServiceAssurance Co-ordinationofinternalandexternalresource LiaisingwithGroupNetworksandothersurroundingsupportteamsonfaults/asurance SkillsandExperience: Positivecan-doattitude. Strongcustomerserviceandcommunicationskills. Comprehensiveindustryknowledge. Greatattentiontodetail. Decisionmakingskills. Provenproblem-solvingattitude. Abilitytocoachothers. Experienceworkinginaproblemsolvingenvironment. InterestinTechnologyandInnovationandITLiterate. Benefits: 21daysholidayincreasingto22daysafter3yearsandto25daysafter5years Extradayoffforyourbirthday Buyholidayscheme EmployeeAssistanceProgramme Freeonsiteparking Enhancedcompanysickpay Discountedretailvouchers Reducedgymmembership Annualsalaryreview SCGmobilebenefit Employeereferralbonus Onsitecanteenofferingfreecroissantsandfreshlymadesoup SCGisproudtobeanequalopportunitiesemployer. WewelcomeapplicationsfromallpartsofthecommunityandarecommittedtoupholdingtheprinciplesoftheEqualityAct2010. Wearecommittedtosupportingapplicantswithdisabilities. xkybehq Wewillendeavourtomakenecessaryadjustmentstoensureafairandaccessiblerecruitmentprocess.

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