Lettings Manager

Lettings Manager£40,000 - £50,000 basic + bonus | Reading |Monday-Friday, WFH FridaysLead the team that makes the first impression count.My client is looking for a Customer Contact Lead to run their team of Lettings Coordinators — the first point of contact for every new applicant, qualifying enquiries and booking them in for viewings across a growing residential portfolio.It's a fast-paced, KPI-driven environment, and they need someone who leads from the front: coaching on calls, reading the data in real time, and turning a good team into a great one.This is a brilliant opportunity for someone with a background in a contact centre or call centre environment, ideally combined with experience in residential lettings or Build to Rent, who's ready to step into a leadership role with real autonomy and impact.The role

• Leading, coaching and developing a team of Lettings Coordinators through the entire enquiry-to-viewing journey
• Getting hands-on with enquiries when the team needs backup
• Using real-time performance data to balance workloads, spot trends, and keep KPIs on track
• Building a coaching framework that sharpens call quality, objection handling and conversion
• Owning viewing booking targets and enquiry-to-viewing conversion rates
• Driving a high-performance culture through structured 1-1s, reviews and recognition
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