Service Administrator/Customer Service

SERVICE ADVISOR Hours: Monday to Friday, 8:00am - 6:00pm (One Early Finish Per Week) | Saturday on Rota Job Type: Full-Time, Permanent Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress? If you're an experienced Service Advisor looking to join a successful main dealership, this is an excellent opportunity to become part of a professional and supportive aftersales team. Offering a competitive salary, achievable bonus, excellent employee benefits, and genuine opportunities for career progression, this role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced environment. As the first point of contact for customers, you'll play a key role in ensuring every customer receives a first-class experience while helping to maximise workshop efficiency and aftersales performance. Generous Annual Leave, Increasing with Length of Service ·Enhanced Family Leave ·Techscheme for Discounted Technology Purchases ·Eyecare Vouchers ·Smart Health - 24/7 GP & Wellbeing Support ·Dental Insurance ·Optional Critical Illness Cover ·Free Will Writing Service ·Flexible Life Assurance ·Partner Life Assurance ·Discounted Gym Memberships ·Travel Insurance ·Home & Technology Vouchers ·Retail & Lifestyle Discounts ·Ongoing Training & Career Development ·Full-Time, Permanent Position As a Service Advisor, you'll be responsible for delivering an outstanding customer experience while ensuring the efficient day-to-day operation of the service department. Booking customer vehicles in for servicing, maintenance, and repairs ·Advising customers on additional work required and associated costs ·Upselling service plans, maintenance work, and aftersales products where appropriate ·Preparing estimates, invoices, and service documentation accurately ·Delivering exceptional customer service from vehicle check-in through to collection Previous experience as a Service Advisor within the automotive industry ·A proven track record of upselling additional work, service plans, and aftersales products ·Excellent communication and customer service skills ·Full UK Manual Driving Licence (subject to licence checks) ·Service Advisor, Senior Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Reception Advisor or Automotive Service Advisor. This is an excellent opportunity to join a dealership that values exceptional customer service, invests in its people, and offers genuine opportunities for long-term career progression within a supportive and rewarding working environment. If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you. Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting job reference 54426