RLO

Resident Liaison Officer (RLO) £32,000 - £36,000 per annum Social Housing Full-time | Permanent Isle of Wight Resident Liaison Officer (RLO) vacancy based in the Isle of Wight. This is a fantastic opportunity for an experienced RLO to join a long-established main contractor delivering high-quality planned maintenance schemes where resident engagement is central to project success. The role Resident Liaison Officer (RLO) activity across social housing planned maintenance and refurbishment projects in the Isle of Wight Managing daily resident communication, engagement, and issue resolution always ensuring a professional and non-adversarial approach Supporting site teams in delivering works safely, on time, within budget and to high quality standards across occupied properties Coordinating and delivering resident visits, surveys, property condition checks, and communication packs before and during works Liaising closely with Site Managers, clients, and residents to ensure smooth programme delivery and high levels of customer satisfaction Requirements Proven experience as a Resident Liaison Officer (RLO) within social housing planned maintenance or refurbishment – essential   Strong communication skills with ability to confidently manage residents, complaints, and vulnerable customer situations Experience working within a main contractor environment on live occupied housing sites Strong organisational skills with ability to manage multiple resident programmes and site priorities simultaneously Knowledge of health & safety, safeguarding awareness and site-based compliance processes (SHEQ principles preferred) Package & Benefits £32,000 - £36,000 annual salary Car allowance This Resident Liaison Officer (RLO) role based in the Isle of Wight offers the chance to join a respected main contractor with long-term pipeline work in social housing refurbishment. If you are an experienced RLO looking for a stable role with strong project exposure and resident-focused delivery, apply today to be considered immediately