Shift Manager - Tottenham - Venus Wines

Shift Manager - Tottenham - Venus Wines

Location: London, London, N17 0UTShift Hours: 45 hrs per week (Monday - Friday)Salary: Competitive

The Warehouse Shift Manager is responsible for overseeing daily warehouse activities during an assigned shift, ensuring efficient operations, health & safety compliance, and team productivity. This role supervises warehouse staff, manages performance, and ensures that, picking and delivery, processes meet company standards.

• Open or close the building at the beginning or end of shift
• Manage and coordinate warehouse staff during assigned shifts
• Ensure efficient picking, stacking, lines and loading of products
• Monitor daily operations to meet productivity and performance targets
• Enforce health, safe and legal regulations and company policies
• Manage shift schedules, attendance, and staff performance
• Train, coach, and develop team members
• Resolve operational issues and escalate where necessary
• Coordinate with other departments such as Telesales, Sale Accounts, and Buying Team
• Ensure proper use and maintenance of warehouse equipment
• Route planning and load plans considering any vehicles off road

Key Skills & Requirements

• Proven experience in warehouse operations or logistics (typically 2+ years)
• Previous supervisory or team leadership experience
• Strong leadership and people management skills
• Good understanding of warehouse management systems (WMS)
• Excellent problem-solving and decision-making abilities
• Strong organisational and time management skills
• Knowledge of health and safety regulations
• Ability to work flexible shifts (including early/late & Saturdays if required)

Key Performance Indicators (KPIs)

• Order accuracy and availability fulfilment %
• Pick rate performance per shift
• Delivered on time/late
• Health & safety compliance
• Staff turnover and engagement
• Training compliance 

Working Conditions

• Fast-paced warehouse environment
• May require standing, walking, and lifting
• Shift-based schedule (Morning, late, or Saturday shifts when required)