Service Advisor

Service Advisor – Kidderminster  £30,000 basic | Up to £34,000 OTE Monday to Friday, 09:00 to 18:00 plus One in four Saturdays 07:00 to 16:00 Let’s be honest… This role isn’t just about booking in vans and trucks and answering the phone. This is for someone who knows how to run a busy service desk properly, keep customers happy, and keep the workshop full without it turning into chaos. THE ROLE You’ll be the go-to person for customers from the moment they book in to the moment they drive away. Managing bookings and keeping the workshop loaded correctly Keeping customers updated (no chasing, no guessing) Creating job cards, invoices, and accurate estimates Spotting opportunities to upsell services in a way that actually makes sense Working closely with Parts to make sure everything is ready when it needs to be It’s fast-paced, it’s busy, and it needs someone who stays organised and in control. WHAT YOU’LL NEED Experience in an admin or office-based role (service advisor experience is a big plus) Strong communication skills — you’ll be speaking to customers, techs, and internal teams all day Confidence managing multiple jobs at once without dropping the ball A commercial mindset — understanding how to maximise bookings and workshop efficiency Kerridge knowledge would be ideal, but not essentialTHE KIND OF PERSON THIS SUITS Someone who: Likes being busy and doesn’t get flustered Takes ownership rather than waiting to be told Communicates clearly and keeps people informed Notices the detail and gets things right first timeWHAT’S ON OFFER 23 days holiday + bank holidays Your birthday off Pension Enhanced family policies Wellness support and 24hr GP access Ongoing training and development Clear progression opportunitiesAnd just to say — you don’t need to tick every single box. If you’ve got the right experience and attitude, it’s worth a conversation. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds