Technical Support Officer - Health & Safety

About the Role

As a Technical Support Officer you will support the Audit Services team in completing desktop assessments of registered customers’ accreditation documentation. You will provide technical support via phone and email, ensuring a first‑class customer experience.

Location & Schedule

Cardiff, UK – hybrid workplace: 3 days a week from the office.

Department

Customer Support

Employment Type

Permanent

Reporting To

Technical Team Manager

Compensation

£25,752 per year

Key Responsibilities

• Complete pre‑audit checks on customer information to ensure a minimum standard before progressing to the full audit.
• Work through a number of pre‑audit checks of customer information to ensure everything required is collated.
• Provide feedback to customers and collate any missing required information for the pre‑audit checks.
• Support customers with areas of improvement where additional information is needed to pass the audit and become accredited.
• Provide health and safety advice and guidance to customers (full training provided).

Qualifications and Skills

• Customer service, administrative experience and attention to detail.
• Excellent verbal and written English, able to handle customer enquiries via telephone and email.
• Consistent application of quality processes and standards, ability to identify discrepancies.
• Team player who can work well within a close‑knit team.
• Some experience or interest in health and safety or compliance is a plus but not essential.

Training & Development

You will receive full onboarding and training and support to gain the health and safety specific qualifications required for this role.

Benefits

• Hybrid workplace policy – work from the office 3 days per week.
• Enhanced parental leave.
• Generous annual leave, with the option to buy additional days.
• Health care plan.
• Annual giving day – an extra day to give back to yourself or your community.
• Cycle‑to‑work scheme.
• EV salary sacrifice scheme.
• Pension scheme with employer contributions.
• Life assurance – 3x base salary.
• Rewards programme – access to discounts and cashback.
• LinkedIn Learning licence for upskilling and development.

EEO Statement

We are an equal‑opportunity employer committed to ensuring no candidate is discriminated against on the basis of gender, identity, expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin or sex. We are dedicated to growing a diverse team while creating an inclusive environment.

Hiring Process

• A response to your application within 15 working days.
• Interview process:
  • Initial discovery call with the recruiter.
  • First stage interview via Microsoft Teams.
  • Additional interview (likely face‑to‑face) with stakeholders you’ll be working with closely in the role.