One Stop - Tech Support Analyst - Brownhills, United Kingdom of Great Britain and Northern Ireland

About the role

Join a fast-paced technology support team where you’ll play a key role in maintaining business-critical systems and delivering excellent service to colleagues and stakeholders. This position offers the opportunity to solve complex technical challenges, contribute to continuous improvement initiatives, and develop your expertise across a diverse retail technology environment.What is in it for you: One Stopis committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service.

As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. Were passionate about creating a welcoming environment for both our customers and our colleagues and were always looking for enthusiastic individuals to join our growing team!Flexible WorkingWe know life looks a little different for each of us. Thats why at One Stop, we always welcome chats about flexible working.

Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.One Stop BenefitsAt One Stop, we value our colleagues just as much as our customers and thats reflected in the wide range of benefits we offer.To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business.

This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*Community InvolvementAt One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, were proud to give back in meaningful ways.Over the past decade, weve raised over 10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.Working with us means youll have the chance to make a real difference whether its climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.Diversity & Inclusion at One StopAt One Stop, everyone is welcome. Were proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues.

Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.As a Disability Confident Leader (Level 3), were committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

For further information on the accessibility support we can offer, please Clickhere.Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please Click here***********************************************************************************One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.*You will be responsible for: Providing second line support for all One Stop technology systems – responding to and resolving incidents raised either by users or by system alerts across all technology solutions used in the One Stop business and within agreed SLAsSupporting colleagues in the One Stop head office, including hardware, software and IT queries – in line with SLAsIdentifying, diagnosing and resolving incidentsDocumenting solutions and keeping support documentation up to dateReleasing changes to the One Stop estate in accordance with Change Board sign offWorking with the project teams to on-board new solutions into Support Working with third parties to ensure new store openings take place on time and to a high qualityWorking with third parties who play a role in supporting some of our systems, including logging incidents and seeing these through to completion within agreed SLAsWorking with our 1st line support colleagues, ensuring that any information that could help with first time fix rates or smoother escalation to the Tech Squad are communicated clearlyProvide necessary end user IT training where neededMonitor system jobs and respond to alerts as required (sometimes out of hours)Liaise with internal teams within One Stop to assist with issues and other business challenges as requiredComplete root cause analysis for common issues and provide suggestions for reducing calls Provide suggestions for improving support servicesAttending One Stop or supplier sites as required to aid with resolution of support issuesSupporting in the installation or removal of technology equipmentEnsuring all movement of store-related technology stock is recorded accuratelyYou will need: At least 3 years' experience in a similar roleQualifications in relevant IT disciplines and/or vendor technologiesExcellent customer service and communication skills, capable of dealing with people at all levels, often in a very busy environmentExcellent technical knowledge including SQL, .Net, Microsoft Windows and Office 365Strong troubleshooting skills; a desire to get to the root of a problemSelf-motivated, willing to go the extra mile, with a “can-do” attitudeMust be flexible around working hours - willing to travel to other sites (sometimes at short notice), willing to work outside normal/planned hours in order to resolve issuesParticipate in a 1 in 5 rota, covering out of hours support and weekend working as required.Excellent organisational skills, able to multi-task and work under pressureStrong understanding of a modern retail technical landscape - understanding API’s, integration methodologies, infrastructure and overall architecturesExcellent documentation skills – able to quickly and accurately document solutions for both technical and non technical users.Experience with Confluence, Jira and Trello would be an advantageAbout us: .Apply: https://careers.tesco.com/en_GB/careers/JobDetail/One-Stop-Tech-Support-Analyst/219194Back to job search results Tesco UK

• Brownhills
• Permanent
• Working hours 37.5
• Apply by 04-Dec-2026About the roleJoin a fast-paced technology support team where you’ll play a key role in maintaining business-critical systems and delivering excellent service to colleagues and stakeholders. This position offers the opportunity to solve complex technical challenges, contribute to continuous improvement initiatives, and develop your expertise across a diverse retail technology environment.What is in it for youOne Stopis committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. Were passionate about creating a welcoming environment for both our customers and our colleagues and were always looking for enthusiastic individuals to join our growing team!Flexible WorkingWe know life looks a little different for each of us. Thats why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.One Stop BenefitsAt One Stop, we value our colleagues just as much as our customers and thats reflected in the wide range of benefits we offer.To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*Community InvolvementAt One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, were proud to give back in meaningful ways.Over the past decade, weve raised over 10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.Working with us means youll have the chance to make a real difference whether its climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.Diversity & Inclusion at One StopAt One Stop, everyone is welcome. Were proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.As a Disability Confident Leader (Level 3), were committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please Clickhere.Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please Click here***********************************************************************************One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.*You will be responsible forProviding second line support for all One Stop technology systems – responding to and resolving incidents raised either by users or by system alerts across all technology solutions used in the One Stop business and within agreed SLAsSupporting colleagues in the One Stop head office, including hardware, software and IT queries – in line with SLAsIdentifying, diagnosing and resolving incidentsDocumenting solutions and keeping support documentation up to dateReleasing changes to the One Stop estate in accordance with Change Board sign offWorking with the project teams to on-board new solutions into Support Working with third parties to ensure new store openings take place on time and to a high qualityWorking with third parties who play a role in supporting some of our systems, including logging incidents and seeing these through to completion within agreed SLAsWorking with our 1st line support colleagues, ensuring that any information that could help with first time fix rates or smoother escalation to the Tech Squad are communicated clearlyProvide necessary end user IT training where neededMonitor system jobs and respond to alerts as required (sometimes out of hours)Liaise with internal teams within One Stop to assist with issues and other business challenges as requiredComplete root cause analysis for common issues and provide suggestions for reducing calls Provide suggestions for improving support servicesAttending One Stop or supplier sites as required to aid with resolution of support issuesSupporting in the installation or removal of technology equipmentEnsuring all movement of store-related technology stock is recorded accuratelyYou will needAt least 3 years' experience in a similar roleQualifications in relevant IT disciplines and/or vendor technologiesExcellent customer service and communication skills, capable of dealing with people at all levels, often in a very busy environmentExcellent technical knowledge including SQL, .Net, Microsoft Windows and Office 365Strong troubleshooting skills; a desire to get to the root of a problemSelf-motivated, willing to go the extra mile, with a “can-do” attitudeMust be flexible around working hours - willing to travel to other sites (sometimes at short notice), willing to work outside normal/planned hours in order to resolve issuesParticipate in a 1 in 5 rota, covering out of hours support and weekend working as required.Excellent organisational skills, able to multi-task and work under pressureStrong understanding of a modern retail technical landscape - understanding API’s, integration methodologies, infrastructure and overall architecturesExcellent documentation skills – able to quickly and accurately document solutions for both technical and non technical users.Experience with Confluence, Jira and Trello would be an advantageAbout us.EmailWhatsAppShare this job EmailWhatsApp