Hire Controller

Hire Controller Location: Cardiff Salary: £29,000 - £31,000 + quarterly bonus + Loyalty Perks The Opportunity We're partnering with a leading independent plant & tool hire business with a strong and growing footprint across the UK. With continued expansion and investment, they are now looking to bring in a high-calibre Hire Controller to support depot operations and deliver an exceptional customer experience. This is a key, front-line role within the business-perfect for someone who thrives in a fast-paced environment, enjoys customer interaction, and wants to play a direct part in driving operational success and growth. What You'll Be Doing Managing the day-to-day operations of the Hire Desk, ensuring a smooth and efficient hire process Coordinating hire equipment, fleet availability, and stock levels across the depot and wider network Overseeing hire contracts, off-hires, and audits to ensure accuracy and compliance Working closely with logistics teams to ensure timely and efficient transport scheduling Handling inbound calls and enquiries while supporting sales opportunities and conversions Identifying and acting on new business opportunities from customer interactions Supporting pricing, rates, and commercial decisions when required Building strong relationships with customers to enhance retention and growth What We're Looking For Experience in a hire operations / hire desk / plant hire environment (essential) Strong organisational and communication skills Commercial mindset with the ability to identify sales opportunities Confident working independently and under pressure Strong relationship-building and negotiation skills Good IT proficiency and attention to detail A proactive, flexible, and solutions-driven approach(Plant / construction knowledge is advantageous but not essential) What's in It for You Bonus potential of up to £2,400 per year Loyalty bonus scheme starting at £25 per month, increasing to £35 per month with service Pension + life assurance (3x salary) 32 days holiday (including bank holidays) Birthday gift + perks platform Clear opportunities for career development and progression Join a growing, supportive and ambitious team Working Hours Monday to Friday Shift patterns: 6:30am - 4:00pm or 7:30am - 5:00pm