Customer Support Executive

Customer Support Executive, Accountancy, Andover to £35,000 (Hybrid) This is a great role for a Customer Support Executive to join an exciting Software company, and to be part of their growth journey. Due to new projects they need a Customer Support Executive. The ideal candidate will thrive in working closely with customers and helping them use their finance system, so a background in accounting (in some form) is essential. Skills and Responsibilities • Supporting customers through a mix of reactive support and proactive calls to encourage better product utilization. • Embracing new tools and technology, including Generative AI, to enhance the delivery of our customer experience. • Using various applications like to accurately capture details and ensure seamless service. • Applying accounting fundamentals to resolve queries from both new users and seasoned professionals. • Strong analytical and problem-solving skills, with the ability to identify trends, improve processes and add value for clients. • Excellent communication, organisation and client relationship management skills. • Proactive, accountable and able to manage workloads and deadlines effectively